Overview
This Privacy Policy explains how Chart Vision AI ("we", "us", or "our") collects, uses, and protects your information when you use our website and desktop application (collectively, the "Services").
Information We Collect
- Account data: email address, name (if provided), authentication identifiers.
- Usage data: app interactions, feature usage, device and OS information, crash and performance metrics.
- Content you submit: charts, screenshots, prompts, and feedback you provide for analysis.
- Billing data: handled via our payment processor (e.g., Stripe). We do not store full payment details.
How We Use Information
- Provide, maintain, and improve the Services.
- Process subscriptions and customer support requests.
- Monitor performance, detect abuse, and enhance security.
- Develop new features and generate anonymized analytics.
- Communicate important updates and service-related messages.
AI Processing
When you request an analysis, your submitted data (e.g., chart images, prompts) may be processed by third‑party AI providers to generate results. We take steps to limit data retention by our providers and avoid using your data for model training unless you explicitly consent.
Cookies and Similar Technologies
We use cookies and local storage for authentication, preferences, and performance. You can control cookies through your browser settings, though some features may not function correctly without them.
Data Sharing
We may share information with trusted service providers (e.g., hosting, analytics, authentication, payments) who process data on our behalf and under appropriate confidentiality and security obligations. We do not sell personal information.
Data Retention
We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce agreements. You can request deletion of your account data at any time.
Your Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the use of your personal information. Contact us to exercise these rights, and we will respond in accordance with applicable law.
Security
We employ reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is 100% secure; use the Services at your own risk.
Children
The Services are not directed to individuals under 13 (or the minimum age required in your jurisdiction).
International Transfers
Your information may be transferred to and processed in countries other than your own. We take steps to ensure appropriate safeguards are in place.
Changes to This Policy
We may update this Policy from time to time. Material changes will be posted here with an updated date.
Contact
Questions about this Policy can be sent to support@chartvision.ai.